Introducing the new Support Portal
About this Support Portal
Welcome to the new Support Portal to replace multiple systems we used earlier.
Signup for a new account
preferably with the same email you used for your account at DJ-Extensions.com and/or the one you used earlier to contact
(this is needed so you can see your tickets connected with your email address),
Things you can do
- Post in the community area (the forum) - click the "Add topic" button (be sure to be logged in) and select if your post is a question, idea, problem or you want to start a discussion,
- Browse the Knowledge Base (currently not all extensions are covered, we're working on it - there is a lot of articles about our extensions, and soon a complete set of documentation and tutorials will be available.)
- Add tickets for our support team and browse them in "My area"
You can still browse it for a limited time under the above address.
Unfortunately, due to system differences, we were not able to migrate the content to the new portal.
Please let us know about any issues or flaws you notice.
How to post an idea on DJ-Extensions support portal
Posting an idea on our support portal is a great way to let us know what features you request. Once you post an idea, other users can vote on it. When the idea receives many votes, we're sure this is something we should consider implementing in ...
How can I contact support?
Ways to contact DJ-Extensions team Add a ticket Add a post on the community forum Use the chat you find on our website More Learn more about the support portal. We also strongly advise using our Knowledge Base with a great search that will help you ...
Creating new Album
To display an Album on the frontpage first you need to create new one. Click on the New Album button from the Control Panel and you will be directed to the form: There are only a few parameters required. You'll see them at the first sight. These ...
Creating new Custom Item
To create new Custom Item click on the New Item button from the Control Panel and you will be directed to the form display below. Note that you need to create at least one Album to be able to save new Custom Item. There are two columns in this ...
What to do to get support
First, make sure that your subscription is active (we can support only active subscribers if your subscription expired you can renew it with an automatic 25% discount). You can check your current subscriptions in "My licenses". There are few simple ...