What to do to get support

What to do to get support

First, make sure that your subscription is active (we can support only active subscribers if your subscription expired you can renew it with an automatic 25% discount). You can check your current subscriptions in "My licenses".

There are few simple rules that will allow us to provide priority support after you purchased premium extension:
1. You have to register the domain you want to receive support for (this applies to extensions: DJ-Classifieds, DJ-Catalog2, DJ-MediaTools, DJ-Reviews, DJ-Tabs, DJ-Flyer).
To do so:
2. Make sure that your Joomla! installation and extension are in the latest available versions (as our extensions are constantly being improved it's needed that your Joomla! as well as extensions, are up to date).


3. If your problem requires us to check your website as well, make sure to provide us:
  • Joomla Super User credentials 
  • FTP credentials
4. Contact us using the form you'll find in the bottom right on our page (the ? button)  or at the Support center page here and preferably use the email address you used for registering on the DJ-Extensions.com website - alternatively provide your License Key if you're using a different email address.
5. If you're not sure what is included in support check terms of use section VI. TECHNICAL SUPPORT.
6. If your support subscription expired - you can renew your subscription 25% off. Check this article: How to extend or renew your subscription? 

If you are Themeforest customer, please check this article.

    Please note that a new version of the knowledge base is available at 
    https://dj-extensions.com/knowledge-base


      • Related Articles

      • If I purchase your extension, what support can I get?

        We provide support for users with an active subscription plan. According to point 7 of our Terms of use, our support includes the following matters: fixing reported bugs of extensions. Bug needs to be reported along with instructions on how to ...
      • How to post an idea on DJ-Extensions support portal

        Posting an idea on our support portal is a great way to let us know what features you request.  Once you post an idea, other users can vote on it.  When the idea receives many votes, we're sure this is something we should consider implementing in ...
      • Introducing the new Support Portal

        About this Support Portal Welcome to the new Support Portal to replace multiple systems we used earlier.  Signup for a new account preferably with the same email you used for your account at DJ-Extensions.com and/or the one you used earlier to ...
      • Core support for multilingual sites

        Introduction In DJ-Catalog2 version 3.9.0 we began to implement support for core Joomla! multilanguage feature. It is now possible to assign content language to specific categories, products, producers, or extra fields. And it is also possible to ...
      • How can I contact support?

        Ways to contact DJ-Extensions team Add a ticket Add a post on the community forum Use the chat you find on our website More Learn more about the support portal. We also strongly advise using our Knowledge Base with a great search that will help you ...